Responsible Gambling at Lucky Ones Casino

At Lucky Ones Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Lucky Ones Casino operates under a strict responsible gambling framework in compliance with Australian gambling regulations and the guidelines set by the Australian Communications and Media Authority (ACMA). We take our duty of care seriously and actively work to prevent problem gambling and protect vulnerable players, including minors.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:

Do you spend more money or time gambling than you intended?
Have you tried to cut back on gambling but found it difficult?
Do you gamble to escape stress, anxiety, or depression?
Have you borrowed money or sold possessions to fund gambling?
Has gambling caused conflict with family, friends, or colleagues?
Do you chase losses by continuing to gamble after losing money?
Do you feel restless or irritable when you try to stop gambling?

If you answered yes to any of these questions, we strongly encourage you to use the tools available on our platform or reach out to a support service.

Responsible Gambling Tools

Lucky Ones Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period.

Loss Limits

Restrict the maximum amount you can lose within a set time period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. You will receive a notification when your session limit is approaching and will be logged out automatically when it is reached.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent during your session.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Lucky Ones Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to create a new account. To request self-exclusion, contact our support team at [email protected] or call us on 1800 123 456 (available 24/7).

We also strongly recommend registering with Gambling Help Online and the national self-exclusion register Gamban for additional protection across multiple platforms.

National Self-Exclusion Register — BetStop

Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services at once. Registration is free and can be completed online. Once registered, all participating operators — including Lucky Ones Casino — are legally required to prevent you from opening or using an account.

Protection of Minors

Lucky Ones Casino strictly prohibits anyone under the age of 18 from registering or gambling on our platform. We verify the age and identity of all players during the registration process. If we have reason to believe a player is underage, we will suspend their account immediately pending verification.

If you share a device with young people, we recommend using parental control software to prevent access to gambling websites. The following tools can help:

Net Nanny
CYBERsitter
Gamban — blocks gambling websites across all devices

Support Services in Australia

If you or someone you know is experiencing difficulties related to gambling, free and confidential support is available 24 hours a day, 7 days a week.

Gambling Help Online: www.gamblinghelponline.org.au — Free online chat and counselling
Gambling Help Hotline: 1800 858 858 — Free call, available 24/7
Lifeline Australia: www.lifeline.org.au — Call 13 11 14
Beyond Blue: www.beyondblue.org.au — Call 1300 22 4636
MensLine Australia: www.mensline.org.au — Call 1300 78 99 78
Financial Counselling Australia: www.financialcounsellingaustralia.org.au — Call 1800 007 007

Tips for Gambling Responsibly

Only gamble with money you can afford to lose — never use funds set aside for rent, bills, or essentials.
Set a budget before you start and stick to it.
Treat gambling as entertainment, not as a source of income.
Take regular breaks and do not gamble for extended periods.
Do not gamble when you are upset, stressed, or under the influence of alcohol or drugs.
Balance gambling with other leisure activities.
Never chase your losses.

Contact Our Responsible Gambling Team

Our dedicated responsible gambling team is available around the clock to assist you with any concerns or to help you activate any of the tools described on this page.

Email: [email protected]
Phone: 1800 123 456 (Free call, 24/7)
Live Chat: Available directly through your account dashboard

This Responsible Gambling policy was last reviewed and updated in June 2026. Lucky Ones Casino is committed to reviewing and improving our responsible gambling practices on an ongoing basis to ensure the highest standards of player protection.